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Terms And Conditions


Dogs are living creatures and their behaviours naturally change over time due to factors such as age and changes in their environment.

Any guarantee in these Terms and Conditions cannot circumvent these factors.



  • AGREEMENT means the quotation, acceptance and the following terms and conditions.
  • WORK or WORKS means behaviour consultation, training, walking sessions or behaviour program, training program created by MUTTLEYS. It may also describe other related services such as administrative, training, meetings and other tasks which are necessary by MUTTLEYS.
  • MUTTLEYS – means Muttleys Dogs and/or can also extend to Sarah Squire.
  • CLIENT or CLIENTS means the individual who requested the work, the owner and/or handler.
  • AMMENDMENTS means any alteration to the work.
  1. These terms and conditions apply to all sales and/or services provided by MUTTLEYS, to the exclusion of any other terms unless otherwise agreed in writing.
  2. MUTTLEYS reserve the right to update these Terms and Conditions at any time by notice and with immediate effect.
  3. These terms and conditions shall prevail over all terms and conditions of your customary practice or any previous course of dealings the CLIENT has had with MUTTLEYS or Sarah Squire.
  4. These terms and conditions apply to all work created by MUTTLEYS or Sarah Squire. Work services or products are only supplied in strict accordance with these terms and conditions.
  5. These terms and conditions shall be subject to English Law.
  6. Each clause of this Agreement is independent and operates separately in its own right.
  7. By agreeing to these terms and conditions your statutory rights are not affected.
  8. Should MUTTLEYS decide to waive any of these terms on an individual basis, this shall not affect the validity of remaining clauses or commit MUTTLEYS to waive the same clause on any other occasion.
  9. Any alterations or variations of these terms and conditions shall be inapplicable unless agreed in writing by all parties concerned before commencement of any work.
  10. Ordering services or using work created by MUTTLEYS is automatically agreeing to these terms and conditions.
  11. This contract shall be governed by the laws of England and both parties shall submit to the non-exclusive jurisdiction of the English courts.
  12. MUTTLEYS shall create the agreed work for the use of the client. The client may use the WORK only in its original form and only for its original use for the animal named and described within the work.
  13. WORK cannot be guaranteed with any animal.
  14. MUTTLEYS shall create behaviour and training programme to the specifications of the problems assessed at the first training session and will make amendments to the training and behaviour programme accordingly.
  15. The training and behaviour programme is specific to the dog(s) that the programme has been designed for and should not be used in part or whole with any third party.
  16. The CLIENT shall agree not to sell, destroy, deface, alter or part with work created by MUTTLEYS or permit it to be given or done so by any third party.
  17. WORK undertaken by MUTTLEYS is charged to the CLIENT at the agreed amount.
  18. The full charge of the WORK is payable at the first main consultation/training session or at the time of booking if done so online.
  19. Deadlines set in any agreement will not affect MUTTLEYS right to be paid.
  20. If work is cancelled the CLIENT shall reimburse MUTTLEYS for any and all losses arising. In the event that work is cancelled, ownership of the work remains the property of MUTTLEYS and the CLIENT is not authorised to use any part of the work.
  21. All work created by MUTTLEYS for the CLIENT is to be used for the sole purpose for which it was created. The CLIENT does not have the right to resell WORK created by MUTTLEYS or repurpose it without written consent from MUTTLEYS.
  22. MUTTLEYS is entitled to assign any or all of its rights and obligations included in this agreement to third parties.
  23. MUTTLEYS will not be responsible for the creation of work which in any way contravene any existing Legislation and in particular the Trade Description Act 1968 and the Consumer Credit Act 1974.
  24. MUTTLEYS reserves the right to refuse to provide WORK at its own discretion.
  25. MUTTLEYS cannot always guarantee to start WORK immediately.
  26. If no timescale has been agreed for WORK MUTTLEYS will not be responsible for any losses to the CLIENT.
  27. All amendments must be agreed by both MUTTLEYS and the CLIENT.
  28. The CLIENT shall pay MUTTLEYS the full price for the WORK at the first consultation/training session or at the time of booking online.
  29. MUTTLEYS expects payment in full by electronic bank transfer, card payment or cash.
  30. Any quote is valid for a period of thirty days.
  31. Whilst outstanding payment is due MUTTLEYS reserves the right to withhold WORK.
  32. Any payment returned by the bank or card company will incur £20 admin charge as well as any charges made by the bank.
  33. In case collection action proves necessary, the CLIENT agrees to pay all fees (including all legal fees and court costs) incurred by that process.
  34. If for any reason whatsoever MUTTLEYS are unable to provide WORK in accordance with these terms and conditions our liability shall be limited in its entirety to a proportional refund of any fees paid by you for the WORK.
  35. By placing an order for WORK CLIENT agree to these Terms and Conditions which form the only agreement between CLIENT and MUTTLEYS.
  36. MUTTLEYS reserve the right to make changes to the provision of WORK.
  37. MUTTLEYS may, by written notice, terminate any agreement at its discretion including but not limited to if the CLIENT fails to pay which has become overdue. If the CLIENT breaches any of the terms of the agreement. If MUTTLEYS discovers that the CLIENT use of any work produced is unethical misleading or morally corrupt. If the CLIENT use is in anyway harmful to MUTTLEYS or its reputation.
  38. The CLIENT may cancel the agreement at any time but may be invoiced up to the full amount quoted based on the degree to which the WORK has been completed and on the extent to which time has been allocated to the WORK that cannot be effectively used to generate revenue that would be otherwise lost.
  39. WORK will be deemed as cancelled if there is more than 30 days from the first training or consultation without scheduling.
  40. No refunds will be issued.
  41. MUTTLEYS shall have no liability under any circumstance whatsoever to the CLIENT for financial loss or loss of profit.
  42. MUTTLEYS will not be held responsible under any circumstances whatsoever to the CLIENT for a lack of time, effort and circumstances from the WORK.
  43. In no event will MUTTLEYS be liable to the client or any third party for damages or losses.
  44. MUTTLEYS will not be liable for any loss, injury or liability to the CLIENT.
  45. CLIENTS remain responsible for their dogs at all times and are advised to ensure they have adequate pet or household insurance cover for liability in the unlikely event of damage or injury caused by their dog to property or to a third party.
  46. MUTTLEYS preferred method of communication is by email. However, documents can be sent by traditional post, if no email address is available.
  47. MUTTLEYS shall not be held responsible for spelling mistakes or typing errors to any documents. Signatures are not required to start a contract; verbal communication, email or other exchanges are legally binding.
  48. All material, both text and images included in documents or on the website are the property of MUTTLEYS.
  49. MUTTLEYS holds copyright of any and all work created.
  50. The information and any treatment suggested consists of MUTTLEYS personal views and are based on the information given to MUTTLEYS by the CLIENT and/or person responsible for the animal(s) and or MUTTLEYS own conclusions resulting from personally gained evidence of the animal and the related behavioural problem. The CLIENT is responsible for the accuracy of this information provided.
  51. WORK, for the most part, will not be successful overnight. This requires a good deal of patience. MUTTLEYS cannot guarantee that this will work, as each animal is an individual case, nor is it possible to foresee if another problem may arise as a result of the treatment. All programs are specific to a certain animal and should not be tried on any other pet, only the animal who has been specifically engaged with MUTTLEYS for WORK.
  52. MUTTLEYS encourages CLIENTS to contact their veterinary surgeon prior to putting the actions into effect, if they are concerned. By instructing MUTTLEYS to provide WORK, you are agreeing to these Terms and Conditions. Once booked and paid for, there is no refund available.
  53. MUTTLEYS reserves the right to cancel or change an appointment at any time by notice with immediate effect, without cause. By booking you will agree to keep the date and time of the consultations. If changes to the date and/or time need to be altered by you, then 48 hours notice will need to be given.
  54. MUTTLEYS will send you a confirmation when payment is made in full or first payment is received.
  55. Whilst every care is taken to ensure the safety of both you and your dog whilst attending WORK please note that no responsibility can be accepted MUTTLEYS for any injury to yourself or your dog, or any sickness or disease contracted whilst in a field, car park, premises or any other location.
  56. Please see our privacy policy for additional information on privacy.
  57. The use of any facilities are entirely at the risk of the CLIENT.
  58. CLIENT commits it is only their own dog(s) coming to MUTTLEYS and their vaccinations and wormers are up to date.
  59. CLIENT is responsible for their dog at all times. MUTTLEYS cannot accept any responsibility whatsoever, to you, your dog(s) or anyone else as a result of your dog(s) or otherwise. You must have adequate third-party insurance.
  60. It is strongly recommended that your dog is insured for injury. MUTTLEYS cannot be held responsible for any injury which may occur.
  61. MUTTLEYS cannot take responsibility for any loss, damage or theft to your vehicle or your property.
  62. Children must be accompanied by a responsible adult and supervised at all times and remain the full responsibility of the CLIENT.
  63. You will pick up after your dog and take this away with you or dispose of in accordance with any appropriate laws.
  64. If the dog, or any dogs that live within the same household, is showing any ill health (coughing, diarrhoea, vomiting, general lethargy etc) you will cancel the session and advise MUTTLEYS.
  65. You will let MUTTLEYS know if your female dog comes into season.
  66. Please note that all aversive training equipment is banned at MUTTLEYS – this includes but is not limited to electric collars; spray collars; prong collars, rattle cans and corrector spray. If you are unsure if you are using a banned item or would like further information on why these items are banned, please get in touch for a chat.
  67. MUTTLEYS reserves the right to ask you to leave and terminate your session and or forfeit any future bookings if we feel that you have/are mistreating any dog whilst we are engaged in WORK.
  68. Each session starts on the hour and lasts for 60 minutes.
  69. If you arrive late for your appointment, you must still leave at your allotted time to show consideration to other CLIENTS.
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